Effective Date: 20/07/2026
Last Updated: 20/07/2026
Application Name: RuteTaxi Passenger
Operated By: RuteAppz
Contact Email: contact@ruteappz.com
Website: https://www.ruteappz.com/
1. Introduction
This Privacy Policy explains how RuteAppz, referred to as “RuteTaxi,” “we,” “our,” or “us,” collects, uses, stores, shares, and protects information when you use the RuteTaxi Passenger mobile application, website, booking services, customer-support services, and related features.
RuteTaxi Passenger allows users to:
Create and manage a passenger account.
Book local, rental, and outstation rides.
Schedule rides in advance.
Select pickup, destination, and optional stop locations.
Track bookings and active trips.
Manage saved places and payment methods.
Contact customer support.
Add emergency or SOS contacts.
Refer friends and access promotional features.
By using RuteTaxi Passenger, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
The information collected depends on the features you use, the permissions you provide, and how the RuteTaxi service is configured.
2.1 Account and Contact Information
When you register or update your profile, we may collect:
Full name.
Mobile phone number.
Email address.
Country and country code.
Profile photograph, when provided.
Password or authentication credentials in protected form.
Account status and account identifiers.
Communication preferences.
We may use one-time passwords, SMS verification, email verification, or other methods to confirm your identity and secure your account.
2.2 Location Information
RuteTaxi may collect approximate or precise location information to:
Detect your current pickup location.
Allow you to select pickup and drop locations.
Display nearby locations and vehicles.
Calculate routes, estimated distance, travel time, and fare.
Provide navigation and trip tracking.
Support passenger safety and emergency features.
Detect and prevent fraudulent bookings.
Help customer support investigate trip-related issues.
Location may be collected while you are actively using the application.
Where the feature is implemented and you grant permission, location may also be processed while the application is running in the background during an active booking, active trip, safety event, or another clearly disclosed feature.
You can control location permission through your device settings. Some booking, navigation, live-tracking, or safety features may not work correctly when location permission is disabled.
Google Play requires sensitive permissions to be necessary for the app’s expected functionality and requires background location to be connected to a significant core feature that users reasonably expect.
2.3 Booking and Trip Information
When you search for, schedule, or complete a ride, we may collect:
Pickup and destination addresses.
Pickup and destination coordinates.
Intermediate stops.
Booking date and time.
Scheduled pickup time.
Ride type, including local, rental, or outstation.
Selected vehicle category.
Estimated and final fare.
Distance and estimated duration.
Driver and vehicle assigned to the booking.
Booking, cancellation, and trip status.
Driver notes or passenger instructions.
Booking history.
Trip start and completion information.
Ratings, reviews, feedback, and complaints.
Cancellation reasons.
Referral, discount, coupon, or promotional-code information.
Details entered when booking a ride for another person.
2.4 Payment and Transaction Information
Depending on the available payment methods, we may collect or process:
Selected payment method.
Transaction reference number.
Payment status.
Fare amount.
Refund and cancellation information.
Wallet balance and wallet transaction history.
Invoice and receipt details.
Limited payment-card information, such as card brand or last four digits, when provided by a payment processor.
Where payments are processed through an external payment gateway, the payment provider may directly collect and process card, banking, wallet, or payment information according to its own privacy policy and security requirements.
RuteTaxi should not store complete card numbers, CVV codes, or banking credentials unless its actual payment infrastructure is specifically designed and authorized to do so.
2.5 Saved Places
When you use saved-location features, we may collect:
Home address.
Work address.
Favourite or frequently used locations.
Labels assigned to saved locations.
Geographic coordinates associated with those places.
Saved places are used to make future bookings faster and more convenient.
2.6 Emergency and SOS Information
When you use safety or emergency features, we may collect or process:
Emergency-contact name.
Emergency-contact phone number.
Your current or recent trip location.
Booking and driver information.
Time and type of SOS event.
Information you provide during an emergency request.
Call, support, or incident-reference information.
Emergency contacts are used only for the safety features you request and for related operational or legal purposes.
The app should access only contacts that you manually enter or deliberately select. It should not collect your full address book unless that access is necessary, clearly disclosed, and separately authorized.
2.7 Communications and Support Information
When you communicate with RuteTaxi, a driver, or a support representative, we may collect:
Support messages and chat content.
Emails and telephone-related records.
Complaint and incident details.
Lost-item reports.
Attachments, photographs, or documents submitted to support.
Feedback and survey responses.
Date, time, and status of support interactions.
Calls may be recorded only where permitted by applicable law and after providing any required notice.
2.8 Device and Technical Information
We may automatically collect:
Device model and manufacturer.
Operating-system name and version.
Application version.
Language and time zone.
IP address.
Mobile network and connection information.
Device or application identifiers.
Push-notification token.
Login timestamps.
Crash reports.
Diagnostic and performance information.
Security and fraud-detection events.
Application feature usage and interaction data.
2.9 Camera, Photos, and Files
Where available and after receiving permission, the app may access your camera, photo library, or selected files so that you can:
Upload a profile photograph.
Submit identity or account documents.
Attach evidence to a complaint or safety report.
Upload lost-item or support-related photographs.
The application should access only the photographs or files you choose, except where broader access is clearly required and disclosed.
2.10 Information From Other Sources
We may receive information from:
Drivers and transport-service providers.
Corporate or business customers arranging transportation.
Payment providers.
Mapping and location providers.
Authentication or communication providers.
Referral partners.
Customer-support providers.
Fraud-prevention and security services.
Public authorities when legally permitted or required.
3. How We Use Information
We may use collected information to:
Register, authenticate, and manage passenger accounts.
Process local, rental, outstation, immediate, and scheduled bookings.
Match passengers with available drivers and vehicles.
Calculate estimated distance, duration, and fare.
Provide live booking and trip updates.
Allow drivers to locate the passenger’s pickup point.
Process payments, wallet transactions, refunds, invoices, and receipts.
Send booking confirmations, driver-arrival alerts, trip updates, payment messages, and safety notifications.
Provide customer support and resolve complaints.
Operate SOS and emergency-contact features.
Store saved places and passenger preferences.
Provide referral programmes, coupons, and promotions.
Detect suspicious activity, abuse, unauthorized access, and fraud.
Protect passengers, drivers, staff, and the RuteTaxi platform.
Monitor service reliability and correct technical problems.
Conduct analytics and improve application performance and usability.
Enforce our Terms and Conditions.
Comply with legal, tax, accounting, regulatory, and law-enforcement obligations.
Establish, exercise, or defend legal claims.
Obtain consent for additional purposes where required.
4. How We Share Information
We do not sell personal information for money.
We may share information in the following circumstances.
4.1 Drivers and Transport Providers
To fulfil a booking, relevant information may be shared with the assigned driver, vehicle operator, fleet owner, or transport provider, including:
Passenger name.
Contact information where operationally required.
Pickup, destination, and stop details.
Live or recent location related to the booking.
Booking notes.
Scheduled pickup time.
Payment-status information.
Information required for passenger safety.
Drivers receive only information reasonably needed to perform or manage the requested trip.
4.2 Other Passengers or Booking Organisers
When a ride is booked for another person, information may be shared between:
The account holder.
The traveller.
The driver.
A corporate or organizational booking administrator.
4.3 Service Providers
We may use service providers for:
Cloud hosting and database storage.
Maps, geocoding, routes, distance calculations, and navigation.
Payment processing.
SMS, telephone, and email communication.
Push notifications.
Authentication and OTP delivery.
Analytics and application-performance monitoring.
Crash reporting.
Customer support.
Fraud prevention and cybersecurity.
These providers may process information only for the services they provide, subject to their contractual and legal obligations.
4.4 Corporate Customers
When transportation is booked, paid for, or managed by an employer, hospital, institution, travel partner, or corporate account, relevant trip and billing details may be made available to authorized administrators of that organization.
4.5 Safety and Legal Disclosures
We may disclose information when reasonably necessary to:
Respond to an emergency or SOS request.
Protect the safety of passengers, drivers, or the public.
Investigate fraud, misuse, accidents, or unlawful conduct.
Comply with a court order, subpoena, legal process, or government request.
Enforce our agreements.
Protect our rights, property, and services.
4.6 Business Transfers
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal protections.
5. Third-Party Services
RuteTaxi may integrate third-party services such as:
Mapping and navigation providers.
Cloud-hosting providers.
Push-notification services.
Analytics and crash-reporting tools.
Payment gateways.
SMS and email providers.
Customer-support platforms.
These services may collect device information, identifiers, location, transaction information, diagnostics, or other data necessary to provide their functions.
Examples may include Google Maps Platform, Firebase services, Apple services, or a configured payment gateway. Keep only the providers actually included in the released application.
Third-party services operate under their own terms and privacy policies. We encourage users to review those policies.
Apple requires App Store privacy disclosures to include data practices of integrated third-party SDKs, not only data collected directly by the developer.
6. Notifications
With your permission, RuteTaxi may send push notifications concerning:
OTP and account security.
Booking confirmation.
Driver assignment.
Driver arrival.
Trip progress.
Scheduled-trip reminders.
Payment and refund status.
Safety alerts.
Support messages.
Service announcements.
Offers and promotions, where permitted.
You may disable notifications through your device settings. Essential service communications may still be delivered through SMS, telephone, email, or another available channel where necessary.
7. Advertising and Tracking
Choose the statement that matches the actual app and delete the other option.
Option A — No Third-Party Advertising
RuteTaxi does not use personal information for third-party cross-app behavioural advertising and does not allow advertising companies to track users across unrelated applications or websites.
We may use limited analytics to understand application performance and improve our services.
Option B — Advertising Is Used
RuteTaxi may display advertisements through third-party advertising providers. These providers may process device identifiers, advertising identifiers, approximate location, and interaction information according to your permissions and consent choices.
Where required, we will request consent before using information for personalized advertising or cross-app tracking.
8. Data Retention
We retain information only for as long as reasonably necessary to:
Maintain your account.
Fulfil bookings and provide services.
Maintain trip, invoice, tax, and transaction records.
Resolve complaints and disputes.
Prevent fraud and protect platform security.
Meet insurance, legal, accounting, and regulatory requirements.
Establish or defend legal claims.
Retention periods may vary according to the type of information and the country in which the service operates.
When information is no longer required, it will be deleted, anonymized, or securely isolated, subject to applicable law and technical limitations such as protected backups.
9. Account Deletion and Data Requests
You may request account deletion through:
RuteTaxi Passenger → Menu → Delete Account
You may also submit a request by emailing:
Your request should include the phone number or email associated with your account so that we can verify ownership.
After verification, we will delete or anonymize eligible account information within a reasonable period. Certain information may be retained where required for:
Outstanding bookings or payments.
Fraud or safety investigations.
Tax and accounting records.
Legal proceedings.
Regulatory compliance.
Enforcement of legal rights.
You may also contact us to request:
Access to your personal information.
Correction of inaccurate information.
Deletion of eligible information.
Restriction of certain processing.
A copy of your information, where applicable.
Withdrawal of consent.
Objection to certain uses of your information.
Rights may differ depending on your country or state.
10. Permission Controls
You may manage application permissions through your Android or iOS device settings, including:
Location.
Notifications.
Camera.
Photos or media.
Contacts.
Telephone-related permissions.
Microphone, when used for a supported feature.
Disabling a permission may prevent the corresponding feature from working.
Permission requests will be limited to features that reasonably require them. Google requires complete privacy disclosures both in Play Console and within the application when sensitive personal data is accessed.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information, which may include:
Encrypted network communication.
Controlled access to production systems.
Authentication and authorization controls.
Password hashing.
Security monitoring and logging.
Backup and recovery controls.
Access restrictions for staff and service providers.
Regular updates and vulnerability remediation.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
You are responsible for protecting your password, OTP, device, and account access. Contact us immediately if you suspect unauthorized use of your account.
12. International Data Transfers
Information may be processed or stored in countries other than the country where you live, including locations used by our cloud, communication, mapping, analytics, and payment providers.
Where required, we use appropriate contractual, technical, and organizational safeguards for international data transfers.
13. Children’s Privacy
RuteTaxi Passenger is intended for users who are legally able to request transportation services or who use the service under the authorization and supervision of a parent, guardian, employer, institution, or authorized booking organizer.
We do not knowingly collect personal information directly from children below the applicable minimum age without legally valid authorization.
A parent or guardian who believes a child has provided information without authorization may contact us at [privacy@yourdomain.com].
14. Links to External Services
The application may contain links to third-party websites, payment pages, map services, or external applications.
We are not responsible for the privacy, security, availability, or content of independent third-party services. Their privacy policies apply when you use them.
15. Changes to This Privacy Policy
We may update this Privacy Policy when:
Features change.
New services or providers are introduced.
Legal or regulatory requirements change.
Our data practices change.
The updated policy will be published with a revised “Last Updated” date. Where legally required, we will provide additional notice or obtain consent before materially changing how personal information is used.
16. Contact Us
For privacy questions, complaints, account-deletion requests, or data requests, contact:
RuteAppz
RuteTaxi Privacy Team
Email: contact@ruteappz.com
Support Email: contact@ruteappz.com
Website: https://www.ruteappz.com